Organizational Behavior as a Way of Thinking and Acting
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چکیده
T his book is about human behavior in public and nonprofit organizations. Its purpose is to provide information and perspectives that enhance our understanding of our own behavior and our ability to influence the behavior of others. It concerns how public servants interact with others in their organizations and with the public, how they view their work and its importance to their communities, and how they choose to serve their cities, states, and nation. These are people doing extremely important work. They are charged with making our communities and our society better by fostering citizenship, making cities safer, educating youth, healing the sick, protecting the vulnerable, and keeping the country and the world clean, safe, and prosperous. Public servants, of course, do not bear this responsibility alone. Instead, they seek to accomplish these and other critical public goals in collaboration with elected officials, business leaders, citizens, world leaders, and many others. Each and every public employee, from the top of the organization to the front line, bears a responsibility as well as a deeply satisfying opportunity to serve the public interest. To be effective, public administrators and nonprofit managers—from police chiefs to policy analysts, from agency executives to child protective services workers— must lead and motivate others within and outside of their organizations, function effectively in groups, communicate clearly, think creatively, navigate change successfully, and manage conflict. They must cope with their own and their employees’ stress, be self-reflective and open to growth and learning, and renew and reinvigorate their commitment to public service in spite of sometimes unreachable goals, limited resources, and an often hostile public. Thankfully and remarkably, given the CHAPTER 1
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